Customer Service
We're here to help with your account, your orders and anything in between. Here is how to reach us and how ordering works.
Contact us
- Account help and general questions: [email protected]
- Orders and payments: [email protected]
- First Nation stores and reserves: [email protected] or WhatsApp 437-365-7113
- Online: use our contact form
- In person: 130 Sunrise Avenue, Toronto, ON M4A 1B3
Hours: 9 AM to 6 PM, Monday to Saturday. Closed Sunday. Messages sent outside these hours are answered the next business day.
Opening an account
Happy Wholesale sells to businesses only.
- Create an account with your email or Google.
- Complete your wholesale application with your business details and any licence your products require.
- Our team reviews your application. Once approved, you can see wholesale prices and place orders.
Placing an order
Browse the catalogue, add products from any category to your cart and check out. First orders have a $300 minimum before HST. Prices are in Canadian dollars and exclude HST, which is shown at checkout and on your invoice.
For payment options, see our Payment Policy. For delivery, see our Shipping Policy.
Order status and invoices
Sign in and open My Orders to see the status of each order and download its invoice.
A problem with your order?
If something arrives damaged, is missing or isn't what you ordered, email [email protected] as soon as possible with your order number and photos. See Returns & Refunds for details.
Your account and privacy
You can update your details any time from your account. To learn how we handle your information, read our Privacy Policy and Terms and Conditions.